Refund Policy

Eligibility for Refunds

Refund can be initiated for cases where:

1. The customer has requested to cancel a street turn order after the order has been accepted by MatchLog but before the same has been approved and accepted by the shipping carrier.
2. MatchLog cancelled a street turn order of the customer before the order had been approved and accepted by the shipping carrier.
3. The shipping carrier cancelled a street turn order of the customer.

Non-Refundable Payments

All payments against orders received on the platform and accepted by the shipping carriers are non-refundable and non-adjustable.