Refund Policy

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Refund can be initiated for cases where:

  1. The customer has requested to cancel a street turn order after the order has been accepted by MatchLog but before the same has been approved and accepted by the shipping carrier.
  2. MatchLog cancelled a street turn order of the customer before the order had been approved and accepted by the shipping carrier.
  3. The shipping carrier cancelled a street turn order of the customer.

All payments against orders received on the platform and accepted by the shipping carriers are non-refundable and non-adjustable.

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