Refund can be initiated for cases where:
-
The customer has requested to cancel a street turn order after the
order has been accepted by MatchLog but before the same has been
approved and accepted by the shipping carrier.
-
MatchLog cancelled a street turn order of the customer before the
order had been approved and accepted by the shipping carrier.
-
The shipping carrier cancelled a street turn order of the
customer.
All payments against orders received on the platform and accepted by the shipping carriers are
non-refundable and non-adjustable.