Refund can be initiated for cases where:
The customer has requested to cancel a street turn order after the order has been accepted by MatchLog but before the same has been approved and accepted by the shipping carrier.
MatchLog cancelled a street turn order of the customer before the order had been approved and accepted by the shipping carrier.
The shipping carrier cancelled a street turn order of the customer.
All payments against orders received on the platform and accepted by the shipping carriers are non-refundable and non-adjustable.